Delivery

Delivery costs

Delivery costs are free and included in the price of your order.

Delivery times

Our delivery times are between 7 and 14 days.

You will receive an email notification when your order is shipped and picked up.

Delivery method

We pack your orders with particular care given the nature of the items: the items are properly spaced and protected with bubble wrap + shockproof packaging "air cushions".

Here is the list of carriers that will handle your order according to the main delivery countries:

• France : La Poste
• Belgium : BPost Belgium
• UK : Royal Mail

If your country is not on this list, please do not hesitate to contact us by email at contact.japanathome@gmail.com

For large orders we sometimes have to use UPS

Order tracking

Each order has a tracking number that will be sent to you by email as soon as it is shipped. This will allow you to track the various stages of its delivery.

Returns

Our policy lasts 14 days. If 14 days have gone by since you received your order, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return costs are the responsibility of the customer.

To make a return, you must provide us with a receipt or proof of purchase.

Please do not return your purchase to the manufacturer. The return address is:

34 Avenue des Champs-Elysées

75008

Paris

Refunds (if applicable)

Once we receive and inspect your returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.