Anti-Breakage Guarantee

Our products are crafted with high-quality materials such as porcelain, cast iron, and bamboo. Each material is chosen for its durability and elegance, ensuring items that are both beautiful and practical. Our artisans adhere to specifications that respect the environment and working conditions.

Our delivery times vary between 8 and 12 days depending on the size of your order and the items selected. The more items you order, the longer your order may take. For matcha tea, delivery is faster, between 2 and 4 days, to guarantee optimal freshness.

Your satisfaction is our priority. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund. Our return process is simple and hassle-free.

We accept a variety of secure payment methods, including Apple Pay, PayPal, and credit cards via PayPlug, a trusted French payment system. You can shop with peace of mind on our secure website, as indicated by the website URL beginning with HTTPS.

Our dedicated customer service team is available to assist you with any questions or assistance. You can contact us at contact.japanathome@gmail.com . We respond quickly to ensure you have the best possible experience. Please be sure to include your order number beginning with #JAH if you are inquiring about our after-sales service.

Most of our porcelain and bamboo items are dishwasher and microwave safe. However, we recommend checking the specific instructions on each product page for detailed care instructions.

We work with many restaurants and hotels, offering special discounts for bulk orders. Subscribe to our newsletter and follow us on Instagram to receive updates on our new products and special offers. For bulk orders (usually for orders of more than 20 items of the same product), please contact our customer service team.